Shipping policy

Shipping Policy for Bulk Purchases

Bulk Order Definition

Orders containing large quantities of products, wholesale pricing, custom packaging, or palletized shipments are considered bulk purchases. Bulk order thresholds may vary depending on the product category.

Processing Time

  • Bulk orders typically require additional handling and preparation time.
  • Standard processing time: 3–5 business days after payment confirmation.
  • Custom or made-to-order bulk purchases may require longer lead times.

Shipping Methods

Bulk purchases are usually shipped via:

  • Freight carriers
  • Pallet delivery services
  • LTL (Less-Than-Truckload) shipping
  • Dedicated cargo transport for oversized orders

Standard courier services may not apply to bulk shipments.

Shipping Costs

  • Shipping charges for bulk orders are calculated based on:
    • Weight and dimensions
    • Delivery destination
    • Freight class
    • Special handling requirements
  • Customers may receive a separate shipping invoice after order review.

Delivery Timeframes

Estimated delivery times vary by destination and carrier availability:

  • Domestic deliveries: 5–8 business days
  • International deliveries: 2–6 weeks

Delays caused by customs, weather, or carrier disruptions are outside our control.

Freight Delivery Requirements

Customers are responsible for:

  • Providing accurate delivery information
  • Ensuring the delivery location can accommodate freight trucks
  • Having personnel available to receive and inspect shipments

Additional fees may apply for:

  • Residential delivery
  • Liftgate service
  • Limited-access locations
  • Re-delivery attempts

Inspection Upon Delivery

Customers should inspect all shipments immediately upon arrival:

  • Report visible damage before signing delivery documents
  • Notify customer support within 48 hours of receiving damaged or missing items

International Bulk Orders

International customers are responsible for:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Compliance with local import regulations

Returns & Cancellations

  • Bulk purchases may be non-refundable or subject to restocking fees.
  • Customized or special-order items are generally non-returnable.
  • Order cancellations must be requested before shipment preparation begins.

Contact Information

For freight quotes, delivery coordination, or special shipping arrangements, please contact the sales or logistics team before placing your order.